Open Seller orders, press Show them on the yellow bar, open the order and press Approve or Refuse in its change box. Approving changes the order at once. Refusing leaves it as it was, and the seller sees your note.
Where to find it
Admin › ERP › Sales Department › Seller orders. When sellers' asks wait for you, a yellow bar at the top says "✏️ 3 order change(s) asked by sellers wait for your approval" with a Show them button. It lists only those orders.
On the list, a waiting order carries a purple badge: ✏️ Change waits for approval (before sending) or ➕ New item waits for approval (after sending).
See Who can approve order changes and new items? for who gets the buttons.
Step by step
- Press Show them on the yellow bar.
- Click an order to open it.
- Read the change box: who asked and when, the price "৳1,200 → ৳1,550", the seller's note, and for a change also the New details.
- If you refuse, write a note in the small box first. For a change the note is optional. For a new item it is required; you can pick a quick reason such as The courier has already picked up the parcel, The office is closed for today or Not in stock now.
- Press Approve (অনুমোদন দিন) or Refuse (বাতিল করুন).
What happens next
- Change approved (before sending): the order now shows the new price and details. If the customer takes it from the factory, the factory pickup gets the new amount too. You can now press Send to Courier.
- New item approved (after sending): the extra taka is added to the amount and "+ the seller's note" is added to the order details. If the amount changed, the order gets a Fix in Steadfast note so you change the cash to collect in the courier's panel. Print the order again and put the new page in the parcel.
- Refused: the box turns red and shows your name, time and note to the seller.
Good to know
- Sent before you decided? A price change asked before sending can no longer be approved: "Already sent to the courier — the change cannot be made now. Make a new order for what was added."
- Telegram. New-item asks also come to the store's Telegram (alert Something to fix by hand in Steadfast) when Telegram alerts are connected.
Common problems
- "Write why not — e.g. the courier has already picked it up." You refused a new item without a reason. Write one and press Refuse again.
- I see the badge but no buttons. You are not one of the approvers for that kind of ask.
Related
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