How does a seller ask to change an order's price or items?

Open the order and press Ask to change price / items. Write the new price, the new parcel details and a short note, then press Send for approval. The order stays as it was until a Manager, Courier Manager, Admin or the owner approves it.

Where to find it

Admin › ERP › Sales Department › My Orders (the office sees it as Seller orders) › open the order. The button sits at the top of the order page.

On the list, a Pending order also has a ✏️ Change price / items link that opens the same form.

The button is for sellers (feature Seller: own page only) on their own orders that are not sent to the courier yet. The office (Sales team: every page) changes the price straight in Edit instead.

Step by step

1. Open My Orders and click the order.
2. Press Ask to change price / items (দাম / পণ্য পরিবর্তনের অনুরোধ). A small form opens.
3. In New price ৳, write the new total. It starts with today's price.
4. In Parcel details (write what was added), change the details. It starts with what the order says now.
5. In the note box, write what changed and why. This box is required. Example: "Customer added one more orna, ৳350".
6. Press Send for approval (অনুমোদনের জন্য পাঠান).
7. The message says "Change asked — it waits for a Manager, Courier Manager or Admin to approve. Until then the order stays as it was."

Good to know

• Nothing changes yet. The price and details on the order stay the same until someone approves. A purple ✏️ Change waits for approval badge shows on the list.
• Approved: the order shows the new price and details. Refused: the order page shows who refused it and their note.
• One ask at a time. If you send a new ask while an older one waits, the older one is closed as "Replaced by a newer ask".
• The office cannot send it while it waits. Send to Courier is held until the ask is approved or refused.
• No week limit for asking. The ask works on your own order until it is sent to the courier, even after the one-week edit time is over.
• After Send to Courier this button is gone. Use Add something new or an Add-on order instead.

Common problems

• "Nothing changed — write the new price or what was added." The price and details are the same as now. Change at least one of them.
• I don't see the button. The order is already sent to the courier, it is cancelled, or you have the office feature and can edit directly.

Related

• How do I approve or refuse a seller's order change?
• Why can't a seller change the price on the order form?
• How does a seller add something new to an order already sent?
• What does a seller see in the panel?