Open the order, press Add something new, write what the customer added and the extra taka (if any), and press Send request. When it is approved, the item and the taka go into the same order, and the office fixes the cash to collect at the courier.
Where to find it
Admin › ERP › Sales Department › My Orders › open the order. The Add something new (নতুন কিছু যোগ করুন) button is at the top of the order page. On the list, a sent order also has a ➕ Add something new link.
It is for sellers (feature Seller: own page only) on their own orders, once the order is sent to the courier or printed, until the parcel is finished (delivered, partly delivered or cancelled). Before sending, use Ask to change price / items instead.
Step by step
- Open My Orders and click the sent order.
- Press Add something new. A small form opens.
- Write what is added. Example: "One more cotton orna, maroon".
- In Extra ৳ (if any) (বাড়তি ৳ (থাকলে)), write the extra price, for example 350. Leave it empty if there is no extra charge.
- Press Send request (রিকোয়েস্ট পাঠান).
- The message says "Sent — it waits for the Courier Manager, Production Manager or the office to approve."
What happens next
- The order shows ➕ New item waits for approval. If the store's Telegram alerts are connected, the office also gets a Telegram message with the invoice, the extra taka and your note.
- Approved: the extra taka is added to the order amount (for example ৳1,200 + ৳350 = ৳1,550), and "+ your note" is added to the order details. If the amount changed, the order gets a Fix in Steadfast note so the office changes the cash to collect in the courier's panel. The order is then printed again and the new page goes in the parcel.
- Refused: the order shows New item refused with the reason, for example "The courier has already picked up the parcel".
Good to know
- Who decides. The Courier Manager, the Production Manager, and the office (anyone with Sales team: every page or Send orders to the courier, and the owner).
- Refused because the courier has it? Make an Add-on order instead. It goes as its own parcel.
- If the customer takes the order from the factory, the approved amount goes onto the factory pickup instead of a courier note.
Common problems
- I don't see the button. The order is not sent or printed yet (use Ask to change price / items), the parcel is finished, or the order is cancelled.
Related
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