The top corner of the A4 order print shows your logo, "by" your company name, up to three phone numbers and one address. You set the company name, address and two numbers in General settings. The third number, the Sales Officer Number, is each seller's office SIM, set on their staff profile.
Where to find it
- Admin › Online store › Store design › General settings (সাধারণ সেটিংস). The store owner and staff with the feature Website design (the Admin has it) can save these boxes.
- Admin › ERP › HR Department › Staff for the office SIM. The store owner and the Admin can edit staff profiles.
Step by step
- Open General settings. Next to Site Address you find the print boxes.
- Type Company name on prints, for example "Rangdhanu Fashion Ltd". It prints as "by Rangdhanu Fashion Ltd" beside the logo.
- Type Address on prints if you want one fixed address on the print.
- Type the Office Support Number and the Hotline Number, for example 01XXXXXXXXX.
- Press Update.
- For each seller, open Staff, open the person, press Edit, type their Office SIM number under Personal details and press Save.
How it works
Which address prints. Only one:
- Address on prints, when filled;
- otherwise the line of your Site Address that starts with "Factory" (without the word "Factory"). If "Factory:" stands alone on its line, the lines under it are used;
- otherwise the first line of the Site Address.
So if your Site Address has an "Office:" line and a "Factory:" line, the factory address prints without any extra setting.
Which numbers print. Office Support Number, Sales Officer Number and Hotline Number, in that order. An empty one is simply left out.
Sales Officer Number. It is the office SIM of the seller who took the order (or of the seller who runs the order's page). It is never the seller's personal phone. So customers call the office SIM, which stays with the job when a seller leaves.
Good to know
- Empty means nothing. With no company name, the print shows only the logo.
- Each store has its own. These settings and office SIMs belong to your store only.
- Already printed pages do not change. Print again after changing a setting.
Common problems
- A seller's number does not print. Their staff profile has no Office SIM number, or their login is not linked to a staff profile.
- The wrong address prints. Fill Address on prints. It always wins.