Outside booking lists the parcels on your courier account that, as far as the app can tell, are not yours. They match none of your sales pages, website orders or seller orders. Check them, because the delivery charge for these parcels is charged to your account.
Where to find it
Go to Admin › ERP › Sales Department › Courier & parcels. The Outside booking box sits with the other boxes at the top. It shows how many parcels there are; the Super Admin also sees their total delivery charge. Press the box to open the list. On the parcels list it is also a tab, next to Double booking, Missing at Steadfast and Booked without CRM.
Only the Super Admin (store owner), Admin, Manager and Marketing Manager see it.
How it works
The app counts a parcel as an outside booking when all of these are true:
- its invoice code is not linked to any of your sales pages;
- it is not a website order (website orders have a number-only invoice, such as 1045);
- it is not a seller order or factory order entered in the ERP, checked by both parcel ID and invoice;
- it is not a factory pickup;
- the recipient's phone is not the phone of any of your customers from seller orders or website orders.
A parcel with a page's invoice code or a known customer's phone, but no order in the app, counts under Booked without CRM instead. The two boxes never count the same parcel.
Example: Rangdhanu Fashion books every parcel with invoices like RF120. One day a parcel with the invoice "XYZ55" appears on its Steadfast account. None of its pages uses "XYZ", so the parcel shows under Outside booking.
Good to know
- Which dates. The box counts parcels booked in the dates picked at the top of the page (before November 2026 it counted all time), and pressing it opens the list for the same dates. Pick Lifetime to see them all.
- How far back. The Super Admin can see every outside booking ever made. An Admin sees the last 12 months, a Manager the last 6 months and a Marketing Manager the last 3 months, with this month counted as the first.
- One courier at a time. If you open one courier's tab at the top of the Courier page, the box counts only that courier's parcels.
- It is a best guess, not proof. Open each parcel and check the customer, address and amount before you raise it with the courier.
Common problems
- One of our own parcels is on the list. Its invoice letters are not linked to a page yet. Find the code in the Invoice codes not linked to a page box on the Courier page, pick the page under Which page? and press Link. The parcel moves to that page and drops off the list.
- I cannot see the Outside booking box. You are not signed in as the Super Admin, an Admin, a Manager or a Marketing Manager.