When a customer orders on your website, the bell in your admin panel shows it to the owner and the staff. Orders from the shop's checkout also send an email to your admin email address. The customer gets your order SMS, if it is set up.
Where to find it
- The bell at the top of every admin page, and Admin › My workspace › Notifications for staff.
- The email address: Admin › Administration › Settings › Email (SMTP), field Admin Email. If it is empty, the email goes to the store owner's email.
- The customer's SMS: Admin › Administration › Settings › SMS (owner only).
How it works
| Alert | Who gets it | When |
|---|---|---|
| Bell notification | The owner and every staff login of the store | Every order a customer places on the website or a landing page |
| New order email | Your admin email (or the owner's email) | Checkout orders paid by cash on delivery, send money or SSLCommerz |
| Order SMS | The customer | Checkout and landing page orders, when your SMS account is connected and SMS the customer when an order is placed is ticked |
| Facebook Purchase | Facebook (your Pixel & CAPI) | When the order is placed, confirmed or delivered, as you choose |
For example: a customer of Rangdhanu Fashion orders a panjabi for ৳1,450 with cash on delivery. The team sees "New order" under the bell, the owner gets the email, and the customer gets an SMS with the invoice number and amount.
Good to know
- Orders your team creates in the admin panel do not ring the bell.
- Incomplete carts never ring the bell or send the email. Check Incomplete orders for them.
- Landing page orders ring the bell and send the customer SMS, but not the new-order email.
- The new-order email goes through your own mail server when Email (SMTP) is fully set up (with a password), otherwise through the eCommerce Autopilot mailer.
- bKash, aamarPay and ShurjoPay orders ring the bell and send the new-order email, like other website orders.
- The order SMS text can be changed in Settings › SMS (up to 480 characters, with {site} {invoice} {amount} {name}).
- Telegram: the "New order entered" alert in Telegram alerts is for orders your sales team enters in the ERP (Seller orders). Website orders do not send it.
- Facebook Purchase is not a message to you. It tells Facebook about the sale for your ads. Online payments count only after the gateway confirms them.
Common problems
- No email arrives. Check the Admin Email and your mail settings in Email (SMTP), and look in the spam folder.
- A staff member sees no notifications. Each person has their own read and unread list. Ask them to open Notifications and the Unread tab.
Related
Still need help?
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