How does checkout work on my shop?

On your shop, the customer adds products to the cart, opens the checkout, fills in their name, phone and address, picks a delivery charge and a payment method, and presses Confirm order. The order lands in Website orders and the customer sees a thank-you page.

How it works

Cart. The shopper adds products. With an empty cart, the checkout page sends them back to the home page.
Contact and address. They write their name, an 11-digit mobile number, district, upazila, the full address and, if they like, a note.
Phone saved early. As soon as a full mobile number is typed, the cart is kept as an incomplete order, so your team can call if they leave now.
Delivery charge. They pick one of the charges you made in Delivery charges (for example "Inside Dhaka ৳70"). If every product in the cart has free shipping, no charge is asked and delivery is ৳0.
Coupon. If coupons are switched on, a Have a coupon? box lets them apply a code.
Payment. Under Choose a payment method they see Order with cash on delivery and any online way you have set up: Pay online (SSLCommerz), bKash payment, aamarPay, ShurjoPay or Send money (bKash / Nagad / Rocket / Upay). For send money they choose the wallet and write their number and the transaction ID.
Confirm order. The order is saved and its goods are taken out of stock.
After that: with cash on delivery or send money they see the thank-you page ("Thank you! We have received your order."). With a gateway they go to its payment page first.

What happens in your panel

The order appears in Admin › Online store › Website orders › Pending with a new invoice number.
The customer gets your order SMS, if your SMS account is connected and the order message is on in Settings › SMS.
Your team gets a bell notification.
An online payment is marked paid only after the gateway confirms it. A send-money payment is written in the order's note for you to check.

Good to know

Blocked numbers and IPs cannot order. They see "Sorry, we cannot take this order. Please call the shop."
Package order limit: after the free trial, if your package's order limit is reached, shoppers see "Sorry, this shop cannot take new orders online right now. Please call the shop to order."
Gateway did not open? The order is still saved and the shopper is told they can pay on delivery.
Not enough stock: the checkout stops and the shopper sees a stock message.

Common problems

Shoppers say the online payment option is missing. Check the gateway is connected and switched on in Admin › Administration › Settings › Online payments.
No delivery charge to choose. Add charges in Admin › Online store › Shipping & returns › Delivery charges.

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