Go to Admin › Online store › Shipping & returns › Delivery charges, write a title and an amount, tick Active and press Save. Make one charge for each area you deliver to, for example "Inside Dhaka" and "Outside Dhaka". Customers pick one at checkout.
Where to find it
Admin › Online store › Shipping & returns › Delivery charges. The store owner always sees it. A staff member needs the Delivery charges tick, and the sidebar link also needs Products & stock. The Admin role gets both by itself. The courier API keys are separate (Courier keys (owner)) and stay with the owner.
Step by step
- Open Delivery charges.
- In Delivery Charge Title, write the name the customer will see, for example "Inside Dhaka".
- In Delivery Charge Amount, write the amount as a plain number, for example 70.
- Tick Active.
- Press Save. The charge appears in the list on the right.
- Add the next one the same way, for example "Outside Dhaka" with 130.
To change a charge, press its edit icon, change the title, amount or Active tick, and press Update. The delete icon removes it.
How it works
- Only Active charges are shown to customers. The list shows each one as "active" or "no".
- At checkout the customer sees each active charge with its title and amount, and picks one.
- The charge they pick is added to the order total and saved on the order.
- Landing page order forms show the same active charges.
- If your website live chat uses the AI assistant, it also knows your active charges when shoppers ask.
- When every product in the cart has free shipping, the delivery charge shows ৳0 (Free shipping) and no charge is asked. If even one product does not ship free, the customer picks a charge as usual. A landing page for a free-shipping product shows ৳0 delivery.
Good to know
- Hide without deleting. Untick Active to stop offering a charge for a while, for example during an Eid offer.
- Your own charges. Each store sets its own charges. Nothing is filled in for you.
- Keep titles clear. Customers choose by the title, so name the area plainly ("Inside Dhaka", "Dhaka suburbs", "Outside Dhaka").
Common problems
- Customers have no delivery charge to choose. No charge is ticked Active. Open one with the edit icon, tick Active and press Update.
- A staff member cannot see Delivery charges. Add Delivery charges and Products & stock to their login in Admin › Administration › Users & access › Users & logins.
Related
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