A seller's new order waits as Pending until someone presses Send to Courier. Press it on one order, or tick several orders and press Send selected to Courier to book them all at once.
Where to find it
Admin › ERP › Sales Department › Seller orders. A seller sees the same screen as My Orders, with only their own pages' orders.
These people can send orders to the courier:
| Who | Which orders |
|---|---|
| The store owner (Super Admin) | Every page's orders |
| Feature "Send orders to the courier" (Admin, Manager, Marketing Manager, Courier Manager and Data Entry Man start with it) | Every order they can see |
| Seller (feature "Seller: own page only") | None: they press Request courier send and the office sends it |
Pending asks from sellers wait in Admin › ERP › Sales Department › Courier send requests, with a badge. An ask closes by itself when the order is sent or cancelled, or the office turns it down with a note the seller sees.
Step by step
- Open Seller orders.
- Press the Pending — not sent chip to see only the orders that are not with a courier yet.
- For one order, press Send to Courier in its Courier column (or open the order and press the same button at the top).
- For many orders, tick their boxes. A dark bar appears at the top of the screen with the count ("3 selected") and stays there while you scroll. Press Send selected to Courier and confirm.
- If your store has more than one courier ready, choose the courier in the small list next to the button first.
- Read the green message. It says which orders were booked and why any were not sent.
Good to know
- Booking takes the order's price minus any advance as the cash to collect.
- Up to 50 ticked orders are booked in one go.
- A cancelled order is never sent, and an order already with the courier is skipped.
- An order can be printed only after it is sent.
- A yellow bar on top counts the orders from before yesterday that are still not sent. Press See them to open them.
- When the customer tracking message is switched on, the message also says how the customer was told (SMS, chat or WhatsApp).
Common problems
- "risky customer — send it on its own". A red-marked customer was in your ticked list. Open that order and press Send to Courier alone, then answer the Advance taken? question.
- "Could not book: no courier is ready". No courier has its keys saved. The store owner (Super Admin) adds them in Admin › ERP › Sales Department › Courier & parcels, button Couriers & keys.
- "choose the courier". You have more than one courier ready. Pick one in the list before pressing the button.
Related
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