How do I enter an order by pasting the customer's message?

Open New order and paste the order as you wrote it in WhatsApp or Messenger into the box on the left. The boxes fill themselves. Check each one, add photos, and press Submit Order.

Where to find it

Admin › ERP › Sales Department › Seller orders › New order. A seller finds it under My Orders. The Sales team screen also has a New order button.

Step by step

1. Press New order.
2. Paste the text into Have it written already? Paste it here. It is read by itself a moment after you paste. Press Read again after you change the text.
3. The message says how many boxes were filled, for example "7 boxes filled — check them." Filled boxes get a coloured edge.
4. Check every box: Page, Invoice, Order date, Customer name, Phone, Address, Price ৳, Advance ৳, Colour, Order details and Delivery note.
5. Add the customer's photos if you have them.
6. Choose By courier or Customer takes it from the factory.
7. Press Submit Order.

How to write the text

One item per line, a label, a colon, then the value. For example:

Invoice: rf1023
Date: 25/10/2026
Call verify: yes
Price: 2450
Name: Customer name
Number: 01XXXXXXXXX
Address: House 5, Road 2, Mirpur, Dhaka
Colour: Maroon
Order details:
1 panjabi, size 42
Delivery: urgent

• Labels can be English or Bangla: Name or নাম, Number, Phone or মোবাইল, Price or টাকা, Address or ঠিকানা, Advance, and more.
• A line without a label joins the line above, so long addresses and order details can run over several lines.
• Bangla digits are read too, and a phone starting with 880 is shortened to 01….
• Call verify: yes ticks Call verified.
• Delivery and note lines go into Delivery note.

Good to know

• If the invoice starts with a page's code, that page is chosen by itself.
• If the invoice was used before, you see why at once, and the save buttons stay off until you change it.
• The phone must be 11 digits, like 01712345678.
• If the same number ordered a short while ago (24 hours by default), the form warns you, so you can check it is not a double order.
• The order then waits in My Orders as Pending until someone presses Send to Courier.
• A seller cannot enter an order dated more than a week back. The office can.

Common problems

• "Could not read it — fill the boxes by hand." The text has no labels with a colon. Add labels, or type the boxes yourself.
• "You can only enter orders for your own page." The chosen page is not one you run.

Related

• How are invoice numbers suggested and checked?
• How do I add design photos and a special note for the factory?
• How do I save an order to submit later?
• How do I send seller orders to the courier?