Why does Send to Courier say a change waits for approval?

The seller asked to change this order's price or parcel details, and the ask is still waiting. The panel will not book a parcel with an amount that may be about to change. Approve or refuse the change on the order, then press Send to Courier again.

Where to find it

You see this in Admin › ERP › Sales Department › Seller orders when you press Send to Courier. The message reads:

"Order RF-1045. A change asked by the seller waits for approval — approve or refuse it first."

When you send many ticked orders at once, the order is listed under "Not sent —" with the same words, and the others are booked as usual.

How it works

• A seller presses Ask to change price / items on their own Pending order, for example to raise the price from ৳1,200 to ৳1,550 because the customer added an item.
• Until someone approves or refuses it, the list shows a purple ✏️ Change waits for approval badge on that order, and the panel holds Send to Courier for it.
• Once decided, the order can be sent: with the new price and details if approved, as it was if refused.

Step by step

1. Open the order. The orange box at the top shows the asked change: old and new price, the seller's note and the new details.
2. Check with the seller or the customer if needed.
3. Press Approve to take the new price and details, or write a note and press Refuse to keep the order as it was.
4. Press Send to Courier again.

Good to know

• Only people who may approve can clear it. That is the owner and anyone with Sales team: every page or Send orders to the courier. So everyone with the Send orders to the courier tick can also approve.
• Find all of them at once. The yellow bar "order change(s) asked by sellers wait for your approval" has a Show them button that lists only these orders.
• New-item asks do not block sending. An Add something new ask is made on an order that is already sent, so it never holds Send to Courier.
• A seller who sees the badge cannot clear it. They can send a newer ask, which replaces the old one, and wait for the office.

Common problems

• I approved, but the button still says it waits. The seller sent another ask after yours was decided. Open the order and decide the newest one.
• I want to send it as it is, now. Press Refuse with a note such as "Customer confirmed the first price", then send.

Related

• How do I approve or refuse a seller's order change?
• How do I send seller orders to the courier?
• How does a seller ask to change an order's price or items?
• Who can approve order changes and new items?