Why are a week's bonus results held?

A week's or month's bonus results wait until every parcel booked in it is finished: delivered, partly delivered or cancelled. Until then the winner could still change. The owner sees which parcels hold the results and can give them now, leaving those parcels out.

Where to find it

Admin › ERP › Sales Department › Seller bonus. The card ⏳ Results on hold — these parcels are not finished yet appears at the top for the store owner (Super Admin) only. Sellers only see that no new winners have come yet.

How it works

1. A week ends on Friday, a month on its last day.
2. The panel checks the period's parcels every hour, and each time someone opens Seller bonus.
3. If every parcel is finished, the results are given by themselves.
4. If some are still open (for example In review, Pending or On hold at the courier), the period is held.
5. The held card shows each held period, how many parcels are open, and up to 20 of them (invoice, status, booking date). Click one to open its parcel details.
6. When Telegram alerts are connected and the "Seller bonus results" alert is on, your group gets one message the first time a period is held, with the open invoices.

Step by step: clear a hold

1. Open Seller bonus and look at the held card.
2. Click each open parcel and check it. Often the courier has finished it and the status just needs to come in.
3. Once those parcels are delivered or cancelled, the results come within the hour.
4. If a parcel will stay open for a long time, press Give results without these and confirm.
5. The message says the results were given, leaving out that many unfinished parcels.

Good to know

• Parcels left out do not count for anyone in that period, even if they are delivered later.
• Results given are final. A held period can be given only once.
• An order the customer takes from the factory is a parcel too. Until someone presses Handed over or Not collected, it holds the results.
• Months are held the same way as weeks.

Common problems

• The parcel is delivered at the courier but still shows open. Open the parcel and press Check status, or set the status by hand if your courier does not send it.
• Results never come and there is no held card. You may not have owner access. Ask the owner to check the card.

Related

• How does the seller bonus race work?
• How do parcel statuses update?
• How do I record an order the customer takes from the factory?
• How do I mark a bonus as paid?