Yes. Your work account belongs to the store, and the store's Super Admin can open the admin panel as you see it, to check the work or to help you. They can only look. To change anything in your account they must ask you first, and you decide.
Where to find it
The rule is written on your own profile: account menu at the top right › My profile (আমার প্রোফাইল) › the Office rules (অফিসের নিয়ম) card at the bottom.
It reads: "Your work account belongs to the office. The Super Admin may look at it to check the work or to help you. To change anything in it, they ask you first, and you can allow it or not."
How it works
- Looking: the Super Admin sees your menu, the pages you can open and your numbers, exactly as you do. Nothing is saved while they look, no sign-in is recorded for you, and you are not shown a message. Your unread marks and online status are left as they were.
- Asking: if they want to change something, a box appears at the bottom right of your admin (on your next page or within about half a minute): "Name (Super Admin) wants to make changes in your account to help you."
- Your answer: press Allow for 1 hour (১ ঘণ্টার জন্য অনুমতি দিন) or Don't allow (অনুমতি দেব না). If you do nothing, the question goes away after 15 minutes and nothing changes.
- While allowed: the box stays and says until what time they can make changes. Press Stop (থামান) to end it early. When the hour is over, they are back to view only.
Good to know
- Only your own store's Super Admin can do this. Other staff, including an Admin or a Manager, cannot.
- A Super Admin's panel cannot be viewed this way, and eCommerce Autopilot support cannot use it on staff.
- Changes made in the allowed hour are saved under your account, so allow only when you know what the change is for.
- Your password and two-step code are never asked for.
Related
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