My profile photo or mobile number is not saving

Choose the photo again and press Save my profile. The page makes a big phone photo smaller before sending it, and a photo it cannot take is shown in red under Your photo while the rest of the form is still saved. A mobile number typed in Bangla digits (০১৭…) is turned into 0–9 by itself.

Where to find it

Your name (top right) › My profile (আমার প্রোফাইল): your own photo, mobile and other details. On a phone: My Account in the bottom bar.
Admin › ERP › HR Department › Staff › a person › edit: the office's staff form.
Your name (top right) › My Account (আমার অ্যাকাউন্ট): the login's photo, and for the store owner the mobile too.

How it works

Big photos. On these three forms, a photo bigger than about 700 KB is shrunk in the browser (longest side 1600 px, JPEG) before it is sent.
One photo everywhere. The same photo goes on the staff profile and the login. The top bar, the phone menu, My profile and the staff pages all show the staff profile's photo first.
The rest is kept. On My profile, a photo that cannot be taken never loses the mobile, NID or date of birth you typed. A good photo is kept even when another box needs fixing.
Bangla digits. ০-৯ in mobile, NID, salary number, emergency contact and date of birth become 0–9. Spaces and dashes in the mobile are fine.
One mobile number. When the owner changes the mobile on My Account, My profile gets the same number.

Common problems

"The photo is too big (the most is … MB). Choose a smaller photo, or take a new one." Your phone sent a photo the browser could not shrink. Take a new photo, or choose a smaller one.
"That file is not a photo we can use. Choose a JPG, PNG or WEBP picture." Some phones save photos in a format the page cannot read (such as HEIC). Choose a JPG or PNG photo instead.
"Saved. The photo was not saved — see below." Everything else was saved. Read the red note under Your photo and choose it again.
"… Nothing was saved — please fill in the form again." The whole form was bigger than the server takes. Fill it in again with a smaller photo.
"Type a mobile number with digits only." Remove letters or other signs. A leading + is fine.
The mobile box is locked. A filled detail shows "Checked by the office — ask Super Admin or Admin to change it." The office changes it on your staff profile.

Good to know

Only JPG, PNG and WEBP pictures are taken.
Staff change only their photo on My Account. Mobile and the other details go in My profile.
Each store keeps its own staff photo. Another store never sees it.

Still need help? Ask in our Facebook group — the team and other shop owners answer there.

Ask the community →