How do I create an order from the admin panel (phone orders)?

When a customer orders by phone or message, press Add New Order in Website orders, add the products and the customer's details, choose a delivery charge and press Save. The order then sits in your list like any shop order.

Where to find it

Admin › Online store › Website orders › All orders, then the Add New Order button above the list. The page is called "Order Create". The store owner can always use it.

Step by step

Go to Admin › Online store › Website orders › All orders and press Add New Order.
Pick a Date for the order and choose the Order Status (for a confirmed phone order, usually Processing).
In the product search box, type at least 2 letters of the product name. Pick the right one: each choice shows the product with its size and colour.
Set the Quantity for each line. Change the Sell Price or Discount of a line if you agreed a different price.
Fill in Customer First Name, Customer Last Name, Customer Mobile and Customer Address.
Choose a Delivery Charge (the list comes from Shipping & returns › Delivery charges).
Add an order Discount if you give one. The Total works itself out.
Choose a Courier if you already know it, and add a Note if needed.
Press Save.

Good to know

Required: the date, the status, the first name, the mobile number and a delivery charge. The address must be at least 10 characters.
The invoice number is made for you. It is a new 6-digit number, whatever you type in Invoice Number.
Stock goes down as soon as the order is saved. You cannot set a quantity higher than the stock you have ("Product Stock Not Available").
RedX and Pathao fields (area, city, zone, item weight) are only for those couriers. Their lists fill once the store has connected RedX or Pathao.
What does not happen: no SMS goes to the customer, no new-order alert, and no Facebook Purchase event. Those are for orders placed on the shop.
Package limit: the order counts toward your package's order limit in Administration › Settings › Package & billing. When that limit is full, saving is refused here too, with a message like "Your … package allows 500 orders this month. Choose a bigger package to add more."

Common problems

There is no Add New Order button. The button shows for the owner and for staff who also have the Products & stock tick. Ask the owner, or let the owner enter the order.
"Product Or Stock Not Found". No product matches what you typed. Check the spelling, or add the product first.
The order does not save. Check that a delivery charge is chosen and the address is long enough.
"Your … package allows N orders…". Your package's order limit is reached. The owner chooses a bigger package in Package & billing, or, on a monthly limit, waits for the 1st of next month.

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