Autopilot Help Centre

🚚 Courier & delivery All topics →

Courier & delivery What does "Outside booking" mean? Outside booking lists parcels on your courier account that match none of your pages or orders, so you may be paying the charge for someone else's parcel. Courier & delivery What is a double booking? A double booking is a parcel Steadfast shows as Unknown while the same invoice was booked again. See both bookings together and sort out the extra one. Courier & delivery What does "Fix in Steadfast" on an order mean? A seller order was changed or cancelled after it was booked. Make the same change by hand in the Steadfast panel, then press Done — fixed in Steadfast. Courier & delivery How do I set delivery charges? Add each delivery charge with a title and an amount in Shipping & returns › Delivery charges and tick Active. Customers pick one of them at checkout. Courier & delivery How do I set free-shipping rules? In Shipping & returns › Shipping rules, add the products that ship free. When every product in the cart is one of them, delivery shows ৳0 (Free shipping). Courier & delivery How far back can each role see courier data? Super Admin sees all courier data; Admin the last 12 months, Manager 6, Marketing Manager and Production Manager 3, Courier Manager and sellers 2. Courier & delivery What can a Courier Manager do? A Courier Manager books and prints seller orders, tracks parcels, sets statuses and sends return requests. Payouts and courier keys stay with the owner.