The store owner can use every marketing screen. Staff get them through tick boxes on their login: Offers, Website pages & content, Website design, WhatsApp marketing and YouTube comments. Marketing channels (owner) and Website keys, domain & tracking (owner) open for the store's Super Admin only, even when ticked. Picking a job role ticks the usual ones, and you can change any box for one person.
Where to find it
Admin › Administration › Users & access › Users & logins (ইউজার ও অ্যাক্সেস). Open a person, pick their role, and tick or untick features. The marketing ticks are in the Offers & website and Customers groups.
Who can use it
| Tick | What it opens | Ticked for | Can be added for |
|---|---|---|---|
| Offers | Product discounts, combo offers, coupons, popup and top-bar offers | Admin, Manager, Marketing Manager | Moderator |
| Website pages & content | Pages, landing pages, sliders, blog posts | Admin, Manager, Marketing Manager | Moderator |
| Website design | SEO, Redirects, Order & upsell popups and the Store design screens | Admin | — |
| Website keys, domain & tracking (owner) | Facebook Pixel & CAPI, TikTok Pixel & Events API, Google Analytics & Tag Manager, Google Ads conversions, Other tracking codes, Email (SMTP), own domain | Super Admin only | — |
| WhatsApp marketing | WhatsApp campaigns (opened from Marketing channels › WhatsApp marketing, Premium or Custom package) and template messages in WhatsApp chats | Admin, Marketing Manager | — (never a seller) |
| Marketing channels (owner) | SMS, WhatsApp and Email marketing keys pages; connecting the YouTube channel | Super Admin only | — |
| YouTube comments | Reading and answering the channel's comments | Admin, Marketing Manager | Manager, Supervisor, Moderator |
Only the owner can open Admin › Administration › Settings › SMS, where the SMS account is connected, and Package & billing.
Good to know
- The owner is never limited. The store owner is always Super Admin of the store.
- Some offer links also need Products & stock. Admin and Manager have it already. For anyone else who makes coupons or combos, tick it as well.
- Tracking codes and keys are the owner's. Facebook Pixel & CAPI, TikTok Pixel & Events API, Google Analytics & Tag Manager, Google Ads conversions, Other tracking codes and the marketing channels' keys open for the Super Admin only.
- Packages. After the free trial, WhatsApp and Email marketing need a package with WhatsApp & email marketing keys, and YouTube needs one with YouTube comments.
- Keys stay hidden. A saved secret on a marketing channel shows only its last 4 characters.
Common problems
- "You do not have access to: … Ask the Super Admin." That person's login lacks the tick named in the message. Add it in Users & logins.
- A link is missing from someone's sidebar. Check the ticks above. A link someone may not open is hidden.
- A screen says it "is in the … package". Your package does not include that part. The owner can change it in Package & billing.
Related
Still need help?
Ask in our Facebook group — the team and other shop owners answer there.
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