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WhatsApp calls are not ringing in my browser

06 Nov 2026 2 min read বাংলায় পড়ুন

Most often one of these is missing: calls are not On for the number, the Meta app does not send the calls webhook field, the chat belongs to another seller, or no admin page is open. Go through the list below from the top.

Where to find it

  • The switch: Admin › CRM › Inbox › Inbox settings (সিআরএম › ইনবক্স › ইনবক্স সেটিংস) › 3. Connected pages › Calls: On / Off (the owner changes it).
  • What Meta sent lately: the Last calls from Meta list under the webhook card on the same screen.

Step by step: check these

  1. Premium package. The inbox, with its calls, works only on a running Premium or Custom package.
  2. The number is On. In 3. Connected pages the WhatsApp number's button says On, and under it Calls: On. If it says Calls: Off, the owner presses turn on.
  3. The calls webhook field. In your Meta app's WhatsApp webhook, calls must be subscribed next to messages. Without it no call reaches your store. Make a test call and look at Last calls from Meta.
  4. Your login. You need the Inbox — own chats or Inbox — every chat tick. Without it the call card never shows.
  5. The chat is yours. A call rings only the seller who has the chat. If the chat is with someone else, it rings on their screen, not yours. A chat with no seller rings the owner, the Admins and staff with Inbox — every chat.
  6. An admin page is open. Any admin page will do, in any tab. If the seller has no admin page open, nothing rings and the chat gets "📞 Missed call".
  7. An up-to-date browser. Calls need a browser that can do voice calls on the web. Update it, or try another one.

Common problems

  • It rings, but Answer fails with "Allow the microphone for this site to take calls." The browser blocked the microphone. Click the lock or camera icon in the address bar, allow the microphone, and reload the page.
  • "Could not take the call." The voice could not be set up. Check the internet and the microphone, then ask the customer to call again.
  • "This call was already taken or has ended." Someone else answered first, or the customer hung up.
  • "The voice line failed (network)." The call broke because of the internet. Use a steadier connection.
  • The call ends when I open another page. Leaving the page or closing the tab hangs up. Stay on the page until you press Hang up.
  • The number's line says "WhatsApp calls open at 2,000." Meta opens calls only when the number's daily limit reaches 2,000 customers.
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