Notifications are turned on and off in the browser, not in the panel. To stop them on one phone or computer, block notifications for your store's admin site in that browser's settings.
Where to find it
Notifications were turned on with Turn on in Admin › CRM › Inbox. To turn them off, use the device itself:
- Computer (Chrome / Edge): the lock icon (🔒) next to the address › Notifications › Block.
- Android (Chrome): Chrome › ⋮ › Settings › Site settings › Notifications, find your store's address and block it.
- iPhone: Settings › Notifications, find the Home Screen app of the panel and turn Allow Notifications off. Or remove the app from the Home Screen.
Step by step (computer)
- Open your store's admin panel.
- Click the lock icon (🔒) left of the address.
- Next to Notifications, choose Block.
- Reload the page.
Only this browser on this device stops. Your other phones and computers keep getting notifications until you do the same there.
Good to know
- Who gets what. You are notified only about your own chats: new messages, chats given to you, and WhatsApp calls and missed calls. Fewer chats means fewer notifications, so you may not need to turn them off.
- Signing out is not enough. The notification itself carries no message: the device asks the panel, signed in, what to show. Signed out, a plain "New activity in the inbox" can still appear. Block notifications to stop them.
- To turn them on again, set Notifications back to Allow, reload, and press Turn on in the Inbox. If the box does not show, open
/admin/crm/inbox?push=1. - A shared phone. If staff share one phone, turn notifications off there and on each person's own phone instead.
Related
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