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How do I turn on WhatsApp calls for my number?

06 Nov 2026 2 min read বাংলায় পড়ুন

Open Inbox settings, find your WhatsApp number in 3. Connected pages and press turn on next to Calls: Off. Then make sure your Meta app's WhatsApp webhook also sends the calls field.

Where to find it

Admin › CRM › Inbox › Inbox settings (সিআরএম › ইনবক্স › ইনবক্স সেটিংস), section 3. Connected pages.

Only the store owner (Super Admin) sees the turn on / turn off link, because it uses the number's access token (Inbox keys & tokens (owner)). The Admin can open Inbox settings and see whether calls are On or Off, but cannot change it.

Before you start

  • A running Premium or Custom package (the inbox is Premium only).
  • The WhatsApp number is connected to the Inbox and messages already come in.
  • The number's daily limit is at least 2,000 customers. If it is lower, the number's line says "WhatsApp calls open at 2,000."

Step by step

  1. Go to Admin › CRM › Inbox › Inbox settings.
  2. In 3. Connected pages, find the WhatsApp number (for example "Rangdhanu Fashion WhatsApp").
  3. Under it you see Calls: Off. Press turn on.
  4. The panel asks Meta to switch calling on for the number. You see "WhatsApp calls are ON for … Customers see a call button; calls ring in the inbox."
  5. The line now says Calls: On · customers' calls ring for the seller who has the chat.
  6. In your Meta app, open the WhatsApp webhook settings and subscribe the calls field, next to messages. Without it, Meta never tells your store that a customer is calling.

To stop calls, press turn off on the same line.

Good to know

  • Customers see a call icon. Once it is on, WhatsApp shows a call button on your business chat.
  • It is set at Meta. The switch changes the number's own calling setting at Meta, not only in your panel.
  • The "Call us" button starts. With calls on, a "Call us" button goes into each WhatsApp chat once, after your first answer.
  • Calls ring on every admin page of people who take inbox chats, as long as at least one WhatsApp number has calls on.

Common problems

  • "Meta did not change it: …" Meta refused the change, and its reason follows. Fix what it says (for example the number's daily limit or the token), then press turn on again.
  • Calls is On but nothing rings. Check the calls webhook field. See WhatsApp calls are not ringing in my browser.
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