No. Keep the Inbox list open and new chats come in by themselves. The list checks for changes every 10 seconds and updates in place, without reloading the whole page.
Where to find it
Admin › CRM › Inbox › Inbox, the chat list.
How it works
- Every 10 seconds the page asks the server whether anything changed.
- If something did (a new chat, a new message, a chat moved), the page fetches the fresh list.
- It swaps in only the parts that changed: the number boxes at the top, the tabs with their counts, the All / Messages / Post comments switch and the chat list.
- Your scroll position and what you are doing stay as they are.
Example: a seller at Rangdhanu Fashion is reading down the Customer waiting tab. A new WhatsApp message comes in. Within about 10 seconds the chat shows in the list and the tab count goes up by one, with no page reload.
Good to know
- It waits while you work. While you type in a box (for example the search) or have chats ticked for a bulk change, the list does not change under you. It updates once you finish.
- Inside a chat, new messages come in by themselves too.
- With the page closed, turn on notifications to hear about new messages: see How do I turn on inbox notifications on my phone or computer?
Common problems
- The list does not change. Untick any ticked chats and click outside the search box. If it still does not change, check the internet, then reload the page once.
- A chat I expected is not there. It may be on another tab (for example Waiting for customer), or given to another seller.
Related
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