How do factory workers submit finished work?

When a worker finishes their step on an order, they open Submit work on their phone and take a photo of the order page. The QR code in the photo finds the order. They check it is the right one and press Submit.

Where to find it

Admin › My workspace › Submit work. It is also the main button on the worker's own dashboard.

It shows for logins with the feature Factory work: submit cutting / sewing / QC (the jobs Cutting Man, Sewing Operator, QC Man and Helper). The office (Super Admin, Admin, Manager) opens it from the Submit work button on Factory work.

Step by step

1. Open Submit work. Your own step is already picked (for example My work: Sewing).
2. Press the big Take a photo of the order button. The phone camera opens.
3. Photograph the order page. Make sure the QR code is in the photo.
4. Wait while it says Reading the barcode…. The order appears with the customer, address, colour, details and any special note.
5. Check it matches the page in your hand. If another step is already done, it shows who did it. To look at the customer's photos big (or the video), press 🖼 See the photos under the order; it opens in a new tab.
6. Add a note if you need to, in the box under the order.
7. Press the submit button (for example Submit Sewing). A green message confirms the step and the invoice.

Good to know

• Which pages work. The factory card has the invoice's QR code. The A4 sheet has the courier parcel ID's QR code (or the invoice's while it has no parcel ID); both find the order. Older prints with a barcode still work.
• The photo is made smaller on the phone before it is sent, so it uploads quickly on mobile data.
• A photo is always needed, even when you type the number.
• Your target on top. Workers with their own step see today's and this month's target, done and left.
• My latest submissions lists your last 15 entries, each with a Tag a mistake link.
• Submitted twice by you? Submitting the same step of the same order again replaces your earlier entry and photo.
• Someone else's step. If another person already submitted this step for the order, you cannot. Tell the office.
• Just looking? To see an order without submitting anything, use the Find an order link under the page title.
• Something unclear on the order? Open it and write to the seller in Notes to the seller.

Common problems

• "Could not read a barcode in the photo". A box appears to type the order number. Type the invoice (for example RF1023) and press Find. Or take the photo again from closer.
• "No order with this number." Check the number on the page and type it again.
• "Your login is not linked to attendance — tell the office". The work is saved, but the target cannot be worked out until the office links your login to your staff profile.
• The order shows "Cancelled". Ask the office before working on it.

Related

• What is factory work tracking?
• What is exceptional work?
• How do I remove a wrong factory submission?
• How do I print parcel sheets and factory cards?
• How do I find any order and see its photos and video?
• How does a factory worker write a note to the seller?