Open Other tracking codes, type a name, pick a place, paste the code and press Save. The shop adds every code on this list to the top part (the head) of each page, so services like Hotjar or Microsoft Clarity start working. (The TikTok Pixel has its own page: TikTok Pixel & Events API.)
Where to find it
Admin › Online store › Tracking & codes › Other tracking codes
Only the store owner (Super Admin) can use it: its tick, Website keys, domain & tracking (owner), does not open it for staff, not even for an Admin.
Step by step
- Copy the code the service gives you for installing it by hand (for example the Microsoft Clarity code).
- Open Other tracking codes.
- In Name, type something you will recognise later, for example "Clarity".
- In Place, choose Header.
- Paste the whole code in Code, including the
<script>and</script>parts. - Press Save. "Tracking Code Added Successfully" shows, and the code appears under Existing Tracking Codes.
- Open your shop in a new tab and check it in the service's own test tool.
Changing or removing a code
- Press Edit next to a code, change it on Edit Site Tracking Code, and press Save.
- Press Delete to remove it. There is no "are you sure?" question, so check the name first.
Good to know
- Use the right page for Facebook and Google. Put your Facebook Pixel on Facebook Pixel & CAPI and your Analytics, Tag Manager and Search Console codes on Google Analytics & Tag Manager. Adding them here as well counts visits twice.
- Only paste code from services you trust. It runs on every page your customers open.
- Each store has its own list. Codes saved here run only on your shop.
- Many codes slow the shop down. Delete the ones you no longer use.
Common problems
- The shop looks broken after saving. A piece of the code is missing. Press Edit and paste the full code again, or Delete it.
- The service says it cannot find the code. Open your shop again after saving, wait a minute, then test again.
- "You do not have access to …" Tracking codes are the owner's. Sign in as the store owner.
Related
Still need help?
Ask in our Facebook group — the team and other shop owners answer there.
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