At the bottom of Incomplete orders, tick Send the reminder SMS, choose after how many minutes it goes, write the message and press Save. The shop then sends one SMS by itself to each shopper who left the checkout and has not ordered.
Where to find it
Admin › Online store › Website orders › Incomplete orders, the box Reminder SMS by itself at the bottom of the page.
Only the store owner (Super Admin) and staff with the Admin role see this box. The SMS goes out through your shop's own SMS account, which only the owner connects in Admin › Administration › Settings › SMS.
Step by step
- Connect your SMS account first in Admin › Administration › Settings › SMS, if you have not yet.
- Open Incomplete orders and scroll to Reminder SMS by itself.
- Tick Send the reminder SMS.
- In After (minutes), write how long after the shopper left the SMS should go. It can be from 10 to 1440 minutes (one day). The default is 30.
- Write your message (up to 300 characters). You can use {site} (your shop name), {name} (the shopper's name), {amount} (the cart total) and {link} (your shop's home page).
- Press Save.
If you leave the message empty, the shop uses a ready Bangla text that tells the shopper their order is not finished, their products are kept for them, and gives the link.
How it works
The shop checks every 5 minutes. A cart gets the reminder only when all of these are true:
- it left at least your chosen number of minutes ago, and within the last 24 hours;
- it has not had a reminder before (one SMS per cart, even if the SMS company failed);
- nobody on your team has saved a call result on it yet;
- the same customer has not placed a real order since.
When the SMS has gone, the cart shows Reminder SMS sent … ago.
Good to know
- {name} stays empty when the shopper did not type a name, so write the text so it reads well either way.
- SMS costs come from your SMS account, so keep the text short.
- Turned on but no SMS account? After saving you see "The SMS goes out once the SMS account is set up in Settings › SMS."
Common problems
- No reminders are going out. Check that the SMS account is on and working in Settings › SMS, and that the box Send the reminder SMS is ticked.
- A shopper did not get one. Someone may have already called them, or they ordered later, or they left more than a day ago.