Open your store's admin panel in your phone's browser and tap Inbox in the bottom bar. The chat list and each chat are laid out like the WhatsApp app, so sellers can answer customers from their phones all day. On a computer the Inbox stays as it was.
Where to find it
Admin › CRM › Inbox › Inbox (সিআরএম › ইনবক্স), or the Inbox tab in the bottom bar on a phone.
The Inbox tab shows for everyone who answers chats (the Inbox — own chats or Inbox — every chat tick), and only on a running Premium or Custom package, like the Inbox itself. A small number on the tab counts the chats waiting for an answer.
How it works
The chat list. At the top you see your Available button, a search icon and a ⋮ menu with the other Inbox pages you may open (Live, Performance, Settings and so on). The tabs slide sideways. Each row shows the customer, the last message and the time ("Yesterday" or the date for older ones).
One chat. Tapping a chat opens it full screen. The top bar has:
- the back arrow to the chat list,
- the customer's name (tap it for Chat info),
- a phone icon to call, on WhatsApp numbers with calls switched on,
- a cart icon for Make the order,
- ⋮ for Chat info.
The answer box. Type in the round box at the bottom. The + on its left opens the tools: photo / video / file, camera, voice message, emoji, product photos (gallery), send later, and ready answers. The round green button on the right is the mic; as soon as you type or add a file it turns into send. On a phone, Enter makes a new line and the round button sends, and the keyboard stays open for your next message.
Chat info. ⋮ opens a panel from the right with quick buttons (Call, Make the order, The order, All chats), then the customer, Category & tags, WhatsApp template, Status, Move this chat (for those who see every chat), Who had it and links to the other Inbox pages. The phone's Back button closes it.
Good to know
- The phone layout is used on any screen narrower than about 992 pixels, so a small tablet gets it too.
- Customers' Bangla messages are not changed by the phone browser's translate feature.
- Messages show at once when you send them, with ticks like WhatsApp. See What do the clock and ticks on Inbox messages mean?