Your answer shows in the chat the moment you press send, with a small clock 🕓 while it goes out. Then the ticks work like WhatsApp: ✓ sent, ✓✓ delivered to the customer, blue ✓✓ seen. If a message turns red, it was not sent; tap tap to try again.
Where to find it
In any chat: Admin › CRM › Inbox › Inbox (সিআরএম › ইনবক্স), open a chat. The ticks sit next to the time under each of your messages.
How it works
| What you see | What it means |
|---|---|
| 🕓 clock | Still sending. You can keep typing; messages go out one after another, in the order you sent them. |
| ✓ grey | Sent to Facebook / WhatsApp / the website box. |
| ✓✓ grey | Delivered to the customer's app. |
| ✓✓ blue | The customer has seen it. |
| Red, not sent: + a reason | It did not go. The reason comes from Facebook or WhatsApp (or "no connection"). |
The ticks update by themselves while the chat is open. Under the answer box you also see Delivered or Seen with the time for your last answer.
Example: a seller at Rangdhanu Fashion sends "Your parcel goes today". It shows at once with 🕓, turns ✓ a second later, ✓✓ when the customer's phone gets it, and blue when the customer opens the chat.
Other labels in the chat
- Today, Yesterday or the date sit between the days, like in WhatsApp.
- Scrolled up to read old messages? A round ↓ button appears at the bottom right. A green number on it counts the new customer messages that came in below; tap it to jump to the newest.
- Your messages show who sent them (the seller's name) or automatic for automatic answers.
Good to know
- Ticks show in Messenger, Instagram, WhatsApp and website chats, not on public comment replies.
- The ticks follow what Facebook or WhatsApp tells the store. If a message stays on one grey tick, the customer's app has not reported it yet.
- WhatsApp can refuse a message a little later (for example if the number is not on WhatsApp). The message then shows not sent: with WhatsApp's reason.
Common problems
- A message is red with "no connection". Your internet dropped. Tap tap to try again when you are back online.
- WhatsApp messages fail and the chat says the last message is more than 24 hours old. WhatsApp takes only an approved template now. Send one from WhatsApp template.
Related
Still need help?
Ask in our Facebook group — the team and other shop owners answer there.
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