How do I use ready answers, drafts and scheduled messages in a chat?

Three tools save sellers time in every chat: type / to drop in a ready answer, leave a half-written message and it waits for you as a draft, and press the clock to send a message later.

Where to find it

In a chat: Admin › CRM › Inbox › Inbox (সিআরএম › ইনবক্স). The ready answers themselves are written in Admin › CRM › Inbox › Replies & automations (রিপ্লাই ও অটোমেশন), on the Gallery & templates page. That page needs the Inbox settings tick (the store owner and the Admin have it).

Step by step

Ready answers with "/"

1. In the answer box, type / as the first character.
2. Keep typing a word from the answer's short name or text, for example /price or /delivery. Up to 8 matching answers show above the box.
3. Tap one. Its text goes into the box, with {name} already changed to the customer's name.
4. Change anything you like and send.

You can also press the Ready answers (templates) button (on a phone, behind +) and search the list there.

Drafts

1. Start writing an answer and leave the chat.
2. Open the same chat later: your text is still in the box.
3. Send it, and the draft is cleared.

Send later

1. Press the clock button (Send later (schedule); on a phone, behind +).
2. Pick a quick time: in 10 min, in 30 min, in 1 hour, in 3 hours or tomorrow 10 AM, or type a date and time in Send at. It starts at one hour from now.
3. Write the message or add files and press send (the send button shows a clock).
4. The message appears in a list under the answer box with its time. Cancel stops it.

Changed your mind before sending? Press Send now instead.

Good to know

• A draft is kept on that phone or computer only. Opening the chat on another device does not show it, and clearing the browser's data removes it.
• A scheduled message can be cancelled by the seller who set it, or by someone who sees every chat.
• The time must be later than now, or you see "Choose a time later than now."
• Public comment replies cannot be scheduled.
• The "/" list shows only when the store has ready answers.

Related

• How do I use saved replies?
• How do I schedule a message to send later?
• How does the Inbox work on a phone?