A seller opens Inbox and presses the button at the top right. When it is green and says Available — taking new chats, new customers can come to them. Pressing it again stops new chats.
Where to find it
Admin › CRM › Inbox › Inbox, top right of the page.
The button shows only for people on the sellers list. The owner or office adds them in Inbox settings › 1. Sellers and their share. The seller needs the Inbox — own chats tick, which the Seller role has by default.
Step by step
- Sign in and open Admin › CRM › Inbox › Inbox.
- If the button says Not taking new chats, press it.
- It turns to Available — taking new chats. New customers now come to you by your share.
- Keep the admin panel open in your browser while you work.
- When you finish work, press the button again. It says Not taking new chats.
Good to know
- It pauses by itself. If you have had no admin page open for 15 minutes, you stop getting new chats. When you open the panel again, you are Available again without pressing anything.
- Stopping work moves waiting customers. When you press the button to stop, your customers who are still waiting for an answer go to a seller who is working.
- Your answered customers stay yours. While you are Available, a customer you already have keeps coming back to you.
- A short break is different. For namaz or a meal, use Break next to the button. Your customers stay with you during a break.
- The red warning. A red box with a countdown and a beep appears on any admin page when a new customer of yours is close to moving to another seller. To hear about it on your phone or with the page closed, turn on notifications — see How do I turn on inbox notifications on my phone or computer?
- If the owner turns off the rule Give new chats only to sellers who are Available, sellers who are on get chats without pressing the button (but never during a break).
Common problems
- There is no Available button. You are not on the sellers list yet. Ask the office to tick you in Inbox settings.
- The page says "New chats do not come to you yet". You are on the list but not ticked. The Super Admin or Admin ticks Takes chats for you in Inbox settings › Sellers and their share, gives you a share and presses Save shares. Then press Available. See The Inbox says I am switched off — who turns me on?
- I am Available but get no chats. Your share may be 0, your page may not be ticked, or you may be at your Max open chats.
Related
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