How do I connect my YouTube channel?

To connect your channel, make a small Google app of your own and copy its Client ID and Client secret into YouTube marketing. Then press Connect YouTube channel and allow access. The setup takes about 10 minutes, once.

Where to find it

Admin › Online store › Marketing channels › YouTube marketing (মার্কেটিং চ্যানেল › ইউটিউব মার্কেটিং)

Only the store owner (Super Admin) connects the channel: Marketing channels (owner) does not open it for staff. Staff with YouTube comments answer comments once it is connected. After the free trial, it needs a package with YouTube comments.

Step by step

Sign in to console.cloud.google.com with the Google account that owns the channel and create a project.
In APIs & Services › Library, find YouTube Data API v3 and press Enable.
In Google Auth Platform (OAuth consent screen), press Get started, choose audience External and create it.
In Audience, press Publish app so it is "In production".
In Clients, press Create client and choose Web application.
Under Authorized redirect URIs, add the address shown on the YouTube marketing page. Use its Copy button. It is your own shop's address.
Press Create. Copy the Client ID and Client secret into the boxes on the left and press Save.
Press Connect YouTube channel. Choose the channel's Google account (or Brand Account) and allow.
You come back to the panel and see Connected: with your channel's name and how many comments were brought in.

Good to know

New comments come in every 10 minutes by themselves once connected.
"Google hasn't verified this app" may show. It is your own app: press Advanced, then Go to … (unsafe), and continue.
Publish the app (step 4). If it stays in testing, Google ends the connection after 7 days.
Keys are kept encrypted for your shop only. The secret is never shown again; leave its box empty to keep it.
Saving a different Client ID disconnects the channel. Press Connect YouTube channel again.
Disconnect removes the connection. Comments already brought in stay in the panel.
YouTube's free daily limit fits about 200 answers a day.
Who answers comments: give the YouTube comments tick to each person who should answer.

Common problems

Google shows "redirect_uri_mismatch". The address in your Google app is not exactly the one on the page. Copy it again with Copy and save it in Google.
"This Google account has no YouTube channel." Sign in with the account, or Brand Account, that owns the channel.
"The connection could not be checked." Press Connect YouTube channel again and finish in the same browser.
"YouTube connection expired". Press Connect again on the YouTube marketing page.

Still need help? Ask in our Facebook group — the team and other shop owners answer there.

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