What is "My work guide" and where do I find it?

My work guide is a short, numbered set of work rules and directions for each job in your store: what to do, in which order, and which screen to use. Each staff member sees their own job's guide first. The owner can open every guide to train staff.

Where to find it

• Staff: Admin › My workspace › My work guide (the address is /admin/work-guide).
• On each staff dashboard: the Your work guide cards. Each card shows a guide and its number of steps; click it to open that guide.
• Owner: Admin › Administration › Users & access › Work guides. It opens the same page with every job's guide.

Admin, Manager and Supervisor staff also see every job's guide on their page, under Other jobs.

How it works

There is one guide for everyone, and one for each job:

The person's job comes from the role picked for them on the Users page. A seller, for example, sees "Seller: from message to parcel" and "Inbox: answering chats" first, then "Everyone: your day in the app".

Every guide is written in English and Bangla. The page follows the language switch at the top, so press বাংলা to read it in Bangla.

Good to know

• Print it for training day. Press Print at the top of the page. The buttons and the guide list are left out of the printout, and each guide is kept together.
• Use the guides when a new person joins: open their job's guide together and go through it on the real screens.
• The guides use the same menu and button names as the screens, so staff can find each step.

Common problems

• A staff member sees only the "Everyone" guide. No job role is set for them. Pick their role in Administration › Users & access › Users & logins.
• The owner cannot find My work guide. The owner's link is Work guides under Users & access, not in My workspace.

Related

• What is "My Dashboard" for staff?
• How do I switch the panel and shop between Bangla and English?
• What is in the admin sidebar?
• Where can I get help from the eCommerce Autopilot team?