Open Inbox settings as the store owner. Under each WhatsApp number a line shows This month's Meta bill: the total so far, the templates sent by kind, your calls and the free replies.
Where to find it
Admin › CRM › Inbox › Inbox settings (সিআরএম › ইনবক্স), box 3. Connected pages, under each WhatsApp number.
Only the store owner (Super Admin) sees the bill. The Admin opens the same screen but does not see this line.
Step by step
- Sign in as the store owner.
- Go to Admin › CRM › Inbox › Inbox settings.
- In 3. Connected pages, find the WhatsApp number.
- Read the line that starts with This month's Meta bill.
It looks like this (the amounts are only an example):
This month's Meta bill: US$4.80 · Templates: Marketing 120 (US$4.20), Utility 30 (US$0.30) · Our calls: 3 (US$0.30) · Free replies: 1,450
What each part means
- This month's Meta bill: what Meta bills this WhatsApp account from the 1st of this month until now, in the account's own currency.
- Templates: the billed template messages by kind (Marketing, Utility, OTP, Service), how many and what they cost.
- Our calls: calls your store made to customers, and their cost.
- Free replies: messages Meta did not bill, such as replies inside the 24-hour window and chats that started from an ad.
Good to know
- The numbers are Meta's. The panel reads them from Meta at most every 3 hours, so the newest messages can take a while to show.
- It is Meta's bill. Meta takes it from the card in WhatsApp Manager › Billing. The panel only shows it.
- It needs the Business Account ID. The line shows only for a number connected with its WhatsApp Business Account ID.
Example: Rangdhanu Fashion sees Marketing 120 (US$4.20) after one offer campaign. Most of the month's chats are under Free replies, because customers wrote first and were answered within 24 hours.
Common problems
- There is no bill line. You are not signed in as the owner, or the number has no Business Account ID. Connect the number again with the same phone number ID and its token, and fill in the Business Account ID.
- The bill looks lower than WhatsApp Manager. Wait a few hours; the panel's copy is refreshed at most every 3 hours.