Autopilot AI sees up to your 600 newest active products each time it answers. The newest 60, plus the ones the customer is asking about, come with name, price and link. The rest come with a short name and price, so the AI knows the shop sells them.
Where to find it
There is nothing to switch on. The product list comes from Admin › Online store › Products › All products and is used by:
- the AI assistant in Online store › Marketing channels › Live chat;
- the AI in the Facebook / Instagram / WhatsApp Inbox (the AI answer button and the automatic Autopilot AI answers in Inbox settings);
- AI answers to YouTube comments.
How it works
Each time the AI answers, it gets your products in two parts:
- Full lines (name — price — link) for:
- your 60 newest products, and
- up to 25 products the customer named in their last few messages, by a word of the product's name or by pasting its link.
- Short lines (name and price) for every other product up to the 600 newest. For these the AI may send the shop's search link with a word of the name, and it is told never to say the shop does not have them.
Price: the AI uses the After Discount price when the product has one, else the Sell Price.
Example: "Rangdhanu Fashion" has 300 products. A customer writes "silk saree ache?". The silk sarees are not among the newest 60, but because the customer wrote "silk", they come with full lines, and the AI can send their links.
Good to know
- Hidden products are not known. A product you hid is left out until you show it again.
- Only your store's products. The AI never sees another store's products.
- Facts beyond the product list (fabric, sizing, delivery time, return rules, which product suits whom) come from what you teach it in Autopilot AI › Teach your AI.
- The AI is told to use only what it was given and never to invent prices, stock or offers.
Common problems
- The AI gave an old price. Check the product's Sell Price and After Discount on the product form and save.
- The AI said you do not have a product. Check that the product is not hidden and is among your 600 newest. Teach a fact about it in Teach your AI too.
Related
Still need help?
Ask in our Facebook group — the team and other shop owners answer there.
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