WhatsApp calls let a customer call your store's WhatsApp number and a seller answer it right in the browser, on any admin page. Sellers can also call a customer from the chat, once the customer has allowed it.
Where to find it
- Switch it on: Admin › CRM › Inbox › Inbox settings (সিআরএম › ইনবক্স), in 3. Connected pages, next to each WhatsApp number (Calls: On / Off). Only the store owner (Super Admin) can turn it on or off.
- Take and make calls: anyone with the Inbox — own chats or Inbox — every chat tick, on any admin page.
The inbox, and so the calls, open on a running Premium or Custom package.
How it works
The voice goes straight between WhatsApp and the seller's browser, using the computer's or phone's microphone. No phone line or extra app is needed.
- A customer calls. A dark card pops up at the bottom of the screen: Incoming WhatsApp call, with the customer's name, phone and open the chat. The seller presses Answer or Not now. During the call there is a timer, Mute and Hang up.
- Who it rings for. Only the seller who has the chat. A chat with no seller rings the office (owner, Admins and people who see every chat).
- A seller calls. In a WhatsApp chat, press Call. If the customer has not allowed calls yet, the panel offers to send WhatsApp's "May we call you?" request first.
- Every call is written in the chat. For example "📞 Call · 2:15 · answered by Nasrin" or "📞 Missed call".
Example: a customer of Rangdhanu Fashion taps the call icon in WhatsApp. Nasrin, who has the chat, is on the Orders page. Her screen rings, she presses Answer and talks, still on the Orders page.
Good to know
- Voice only. WhatsApp's Calling API does not offer video calls yet.
- Meta's limit. Calls open for a number once its daily limit reaches 2,000 customers. Inbox settings shows "WhatsApp calls open at 2,000." under a number that is below it.
- Calls you make cost money at Meta. The owner sees them in Inbox settings, in This month's Meta bill (Our calls).
- Do not leave the page during a call. Closing the page, or going to another page in that tab, hangs up.
Related
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