Return Management is a list of every product that came back to you — from the courier, a cancelled delivery or an exchange — with its details: product, size, colour, your own details (like set or fabric), the order, the customer, the price, the condition and photos. Before making a new order, your team searches it and sends a returned piece if one matches.
Where to find it
Admin › ERP › Return Management (রিটার্ন ম্যানেজমেন্ট). It has three pages:
- Returned goods — the list: add, search, send in an order, mark damaged or gone.
- Return report — what came back and what was sent again, for any dates.
- Return settings — your own details and their choices (Admin and Manager).
How it works
Each returned piece has a status:
| Status | Meaning |
|---|---|
| In return stock | Ready to send again |
| Sent in a new order | Used in an order (its invoice is saved) |
| Damaged | Cannot be sold as it is |
| Sold off / gone | Sold cheap, given away, or lost |
The boxes on top show how many came back this month, how many were sent again, and (for the owner) the Worth of return stock.
Why it helps
Returned goods are money sitting on a shelf. When the seller searches "2+1 maroon" before sending a new parcel, a returned set goes out first and the factory makes one less.