How do I write down a returned item?

Open Return Management › Returned goods and press Add a return. Type the order number, parcel ID or the customer's phone and press Find the order — the order, customer, phone, price and courier fill in by themselves. Add the product and its details, the condition and where it is kept, then Save.

Where to find it

Admin › ERP › Return Management › Returned goods › Add a return. Anyone with the Returns tick can add returns.

Step by step

1. Press Add a return.
2. In Order number, parcel ID or customer's phone, type one of them and press Find the order. It looks in your ERP orders first, then your website orders. If nothing is found, write the details yourself.
3. Check Product (for example "Sofa cover") and fill in your details — by default Size and Colour, or the ones you set in Return settings, such as Set (2+1), Fabric and Quality.
4. Type the Pieces and the Price (৳).
5. Choose the Condition: Good, Needs a fix or Damaged, and write Why it came back if you know.
6. Write where it is Kept at (for example "Godown, shelf 3"), the date it Came back on, and Tags like "premium, eid".
7. Add Photos (up to 6) and a Note if needed.
8. Press Save.

Good to know

• The same order twice: if the order is already in the returns, you see "This order is already in the returns".
• Fixing an entry: the person who wrote it can change it for 3 days; the owner, Admin and Manager can change any entry.
• Photos are kept privately and shown only inside the admin panel.

Related

• What is Return Management?
• How do I set my own return details?
• How do I find a returned item and send it in a new order?