Before making a new order, search Returned goods for what the customer wants — for example 2+1 maroon. If a matching piece is In return stock, press Send in an order, type the new order's invoice number and save. The piece is marked Sent in a new order with that invoice.
Where to find it
Admin › ERP › Return Management › Returned goods (রিটার্ন মাল).
Step by step
- In the search box (Search: 2+1 maroon, order number, phone…) type the words that describe it, in any order — product, size, colour, your details, tags, the old order number or the phone.
- Narrow it with Every product, Every tag, Any condition and the status if needed.
- Open the photos to check the piece.
- Press Send in an order on the one you use, type the New order number (invoice) (for example PS-12034) and save.
Other changes
- What happened to it? Mark a piece Damaged or Sold off / gone when it cannot be sent again.
- Back to stock puts a piece that was marked by mistake back into return stock.
Good to know
- The search matches every word you type, wherever it is in the entry, so "maroon 2+1" finds the same piece as "2+1 maroon".
- Make it a habit: the seller or packer searches returns first, every time.
Related
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