Open Return Management › Return report and choose the dates. You see how many pieces Came back, how many were Sent again, and how many are Still in return stock — in total, by product, by your first two details (for example Set and Fabric) and by why they came back. Press Print for a copy.
Where to find it
Admin › ERP › Return Management › Return report (রিটার্ন রিপোর্ট).
What it tells you
- By product: which products come back most.
- By detail: which sizes, colours or sets come back — maybe a size chart needs fixing.
- By reason: why they came back (customer not home, wrong size, changed mind…).
- Order value of the returns: what those orders were worth. Only the owner sees taka totals.
Who can use returns
- The owner always can.
- Staff need the Returns tick. The Admin, Manager, Production Manager, Marketing Manager, Courier Manager and Stock Manager jobs have it from the start; add it to a seller or packer in Users & logins if they should search returns.
- Return settings and changing anyone's entry: owner, Admin and Manager.
Related
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