Yes. Press the Autopilot AI robot in the corner of ecommerceautopilot.com, or use the big chat at the top of the /ai page, and ask your question. You do not need an account, and the answer comes right away.
Where to find it
- Corner chat: the robot at the bottom right of the site's pages. Press it, or Type Message next to it.
- Big chat: at the top of ecommerceautopilot.com/ai, under the Autopilot AI title. There is no corner chat on that page.
The chat is not shown on /start, while you open a store.
Step by step
- Open the chat. It greets you with "Hey, this is Autopilot AI. How can I help you?".
- Press one of the ready questions, such as What are the packages and prices? or Can I use my own domain?, or type your own.
- Press Enter or the send button. A short answer comes in a few seconds, often with one link to the right page.
- Want a person? Write your mobile number (01XXXXXXXXX), or say you want to talk to someone. The team is told, and their answer shows in the same chat as eCommerce Autopilot team.
How it works
Autopilot AI answers only from eCommerce Autopilot's own facts: the packages and prices on the pricing page, the common questions, the home page, the list of what Autopilot AI does (and what is still coming) and the Help Centre and Learning Hub articles closest to your question. When it does not know, it says so and offers a person.
It answers in the language you write in: Bangla, English or Banglish.
Good to know
- Once someone from the team answers in your chat, Autopilot AI stays quiet in that chat, so you talk with the person.
- Your chat is kept in this browser. Open the chat again later on the same device to see it, with any answer from the team.
- The chat is only about eCommerce Autopilot: online stores, packages and prices, features, Autopilot AI and how to start. Other topics get a polite one-line reply.
- It never asks for passwords or card numbers, and it cannot see any store's data.
- Autopilot AI can make mistakes. For prices and deals, the pricing page and the team have the final word.
- You can also ask by voice with Talk to Me.
Common problems
- "This chat is very long now." Write to the team on WhatsApp (the link is in the reply) or leave your number.
- "We have talked a lot today." There is a daily limit on answers. Use the WhatsApp link in the reply, or leave your number.
- "Sorry, I cannot answer right now." Try again later, or use the WhatsApp link.
Related
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