Go to Admin › Online store › Marketing channels › Live chat, switch on Show the Live chat button on the website, choose who answers (a person from your team or the AI assistant), pick the person, and press Save. The chat button then shows on your shop.
Where to find it
Admin › Online store › Marketing channels › Live chat. The owner and people with Live chat settings see this link. Others do not.
Step by step
- Open Marketing channels › Live chat.
- On or off. Switch on Show the Live chat button on the website.
- Greeting. In Greeting in the chat box, write the first line visitors see (up to 300 characters), for example "Assalamu alaikum! Welcome to Rangdhanu Fashion. How can we help?". Leave it empty to use the ready greeting.
- Who answers. Choose one:
- A person from the team: the chats appear in that person's Live messages.
- The AI assistant: it answers at once, day and night. When it cannot help, the chat is marked "needs you" for the person you pick below.
- The person. In Person who answers, choose someone from your staff. With the AI, this is the person who takes over.
- Press Save.
- Open your shop, press the chat button and send a test message.
Good to know
- A person is required when a person answers. The page will not save without one.
- The owner, and anyone with Live chat settings, see every chat in Live messages and can answer too.
- New chats go to the person chosen when the chat starts. If you choose someone else later, older chats stay with the first person; the owner can still answer them.
- The chosen person can answer even if their login has no Live chat tick.
- The AI needs a key. If you choose the AI but no key is saved, the chosen person answers until you add one. The key, model and notes are in box 3. AI assistant on the same page.
- The AI assistant is a package feature. After the free trial, if your package does not include it, the chosen person answers.
- Switching off hides the chat button. Visitors cannot send new messages until you switch it on again.
Common problems
- "Choose the person who answers the chats." You chose A person from the team but left Person who answers empty. Pick someone and save.
- "The AI has no key yet…" after saving. Add your AI key in box 3, save, then press Test the AI.
- The person never sees the chats. Make sure they look in My workspace › Live messages, and that they are the person chosen here.
Related
Still need help?
Ask in our Facebook group — the team and other shop owners answer there.
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