Contact us messages are read by people with the Contact messages tick. The store owner always has it. Admin, Manager and Marketing Manager get it with their role. You can give it to a Store Manager or a Moderator who answers customers.
Where to find it
Give or remove the tick in Admin › Administration › Users & access › Users & logins. Open the person, look under What they may use for Contact messages (in the Customers group), and press Save.
The messages themselves are in Admin › My workspace › Contact messages.
Who can use it
| Role | Contact messages |
|---|---|
| Super Admin (store owner) | Always |
| Admin, Manager, Marketing Manager | Needed — ticked by itself |
| Store Manager, Moderator | Can be given |
| Other jobs | Not usually given |
People who already had the Admin, Manager or Marketing Manager job when this screen arrived got the tick by themselves.
How it works
- The badge. Everyone who may see the messages gets a red number on the Contact messages link: the new messages not yet marked done. It updates within a minute, and at once when someone marks one done.
- Needs you now. The store owner also sees "N new contact messages from the website" in Needs you now on the CEO dashboard, with a link to the list.
- One shared list. Everyone with the tick sees the same messages. When one person marks a message done, it is done for all, and it shows who did it.
Example: at Rangdhanu Fashion the Manager and a Store Manager both answer customers. The owner ticks Contact messages for the Store Manager. Whoever sees the red number first answers and marks it done, so the customer is not answered twice.
Good to know
- No money here. Contact messages show only what the customer wrote. Giving the tick does not open any money or settings screen.
- Older roles that could see website orders can also open it.
Common problems
- A staff member cannot see the link. Tick Contact messages on their user form and press Save. They may need to reload the page.
- The badge shows a number but the New list is empty. It catches up within a minute. Reload the page.