When a customer fills in Get In Touch on your shop's Contact us page, the message is saved in your panel under Contact messages, and the email still goes out as before. Open the list, answer the customer by email, phone or WhatsApp, and press Mark done.
Where to find it
Admin › My workspace › Contact messages (আমার কাজ › যোগাযোগের মেসেজ). A red number on the link shows how many new messages wait.
Step by step
- Open Contact messages. The New tab opens first.
- Each message shows the customer's name, email, phone, the date and time ("2 hours ago"), the page they sent it from, the subject and the message.
- Answer the customer:
- Reply by email opens your email app with "Re: …" as the subject (shown when they gave an email).
- Tap the phone number to call.
- WhatsApp opens a chat with their number (shown for a Bangladesh mobile number).
- Write a short Note for the office if you like, for example "Called, sending a new size", and press Save. The customer never sees it.
- Press ✓ Mark done. The message leaves the New list at once, and the counts change.
Example: at Rangdhanu Fashion a customer writes at 11 pm: "Do you have the blue kurti in XL?" Next morning the Manager sees "1" on Contact messages, sends a WhatsApp with a photo of the XL, notes "sent photo on WhatsApp" and marks it done.
How it works
- Three tabs. New, Done and All, each with its count. Mark new again puts a done message back.
- Search by name, phone, email or any word in the message.
- Done shows who and when: "done 3 hours ago by …".
- The email still comes. Each message is also emailed to the Admin Email in Email (SMTP), or to the owner's email if that is empty. If the email fails, the message is still saved here.
- The owner is told on the CEO dashboard: Needs you now shows "2 new contact messages from the website" until they are done.
Good to know
- What the customer must fill in: name, an 11-digit mobile number starting with 01, and the message. Email and subject are optional.
- Robots are kept out. The form has a hidden box people never see. A robot that fills it gets the thank-you message, but nothing is saved or sent.
- At most 5 messages a minute can be sent from one visitor. More waits a minute.
- Your store only. Another store never sees your messages.
Common problems
- There is no Contact messages link. Your login does not have the Contact messages tick. See Who sees Contact us messages?
- The email did not come, but the message is here. Check the Admin Email and your spam folder. The saved message is enough to answer the customer.
- A customer says the form showed an error. The phone must be 11 digits starting with 01, and the name and message must be filled in.
Related
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