When a customer makes an account, your shop texts a 6-digit code to their mobile and opens Verify your phone. They type the code and press Verify. From then on their account page shows every order with that number in your shop, also the ones they placed as a guest before having an account.
Where to find it
On your shop, not in the admin panel. The customer sees it:
- right after signing up (they can press Verify later);
- on their account page (yourshop.com/dashboard), in the card "Verify your phone to see all your past orders", with Send code.
It works only when your shop can send SMS: Admin › Administration › Settings › SMS must be on and complete. Only the store owner opens that page.
How it works
- The customer asks for a code (or gets one right after signing up).
- Your shop sends "Your shop name code: 123456. Valid 5 minutes. Don't share it." through your SMS account.
- The customer types the 6 digits and presses Verify.
- They see "Phone verified. All your orders with this number are on your account now." Their details show ✓ Verified next to the mobile number.
The rules of a code:
- 6 digits, valid for 5 minutes.
- 5 wrong tries and the code stops working; they ask for a new one.
- A new code at most every 60 seconds. The button counts down ("Send a new code in 45s").
- A code works once, and only on the shop that sent it.
Example: Nadia ordered from Rangdhanu Fashion twice as a guest with 01XXXXXXXXX. She makes an account, gets the code, types it, and both old orders appear on her account page.
Good to know
- Why verify at all? Without a code, anyone could sign up with someone else's number. So before verifying, an account shows only guest orders placed after it was made.
- One number, one verified account. If a second account verifies the same number, the first one loses its ✓ Verified mark. The latest verification wins.
- A new number is not verified. When the customer changes their mobile number, they verify again.
- Your orders are not changed. The shop only matches orders by number when the page is opened.
- No SMS account? Sign-up and sign-in work as before; the verify card is just not shown.
- Resetting a password or signing in with a code also verifies the number.
Common problems
- "That code is not right. 3 tries left." They typed a wrong digit. Check the latest SMS.
- "This code has expired." More than 5 minutes passed. Press Send a new code.
- No SMS arrives. See "Customers are not getting SMS codes".
Related
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