The store's Super Admin sets the number in Inbox settings › 2. Rules, in the box WhatsApp templates a seller may send a day. The default is 10. Set 0 if only the office should send WhatsApp templates.
Where to find it
Admin › CRM › Inbox › Inbox settings, box 2. Rules. Anyone with the Inbox settings feature can open the page, but only the Super Admin can change this number. Others see it with a lock and "set by the Super Admin".
Step by step
- Open Inbox settings.
- In 2. Rules, find WhatsApp templates a seller may send a day (writing first to a new customer, or after 24 hours).
- Type the number, for example 5. Use 0 for "office only".
- Press Save rules.
How it works
- Meta charges for every template, so the limit keeps sellers' costs under control.
- The office has no limit: the Super Admin and anyone with the WhatsApp marketing feature (Admin and Marketing Manager by default).
- Everyone else in the Inbox (sellers, and for example a Manager without WhatsApp marketing) can send up to the limit each day.
- One limit covers both kinds of template: writing first with New WhatsApp (or Message from Inbox on a customer's page), and a template in their own chat after 24 hours.
- Only templates that really went out count. A refused one does not.
- The form shows the person how many are left today. When none are left, the send buttons are grey until the next day; the office can still send.
Example: at "Rangdhanu Fashion" the limit is 5. A seller writes first to 4 new customers and sends one template in an old chat. Their buttons go grey until tomorrow; the Admin can still send.
Good to know
- 0 = office only. Sellers do not see the New WhatsApp button and cannot send templates in their chats.
- A customer who wrote in the last 24 hours gets no template, so nothing is counted: their chat just opens.
- The limit can be from 0 to 1000.
Related
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