Usually the import is not stuck — it is waiting. It works a little at a time, every minute, even when the page is closed. If the old website is busy, the import keeps its place and tries again a minute later.
Where to find it
Admin › Autopilot AI › 1-Click Bulk Import from any Website. A running import shows its progress card with Stop; finished ones are under Earlier imports (click the address to see one).
How it works
- While the page is open, it moves on every few seconds.
- When the page is closed, a job moves every shop's running import on once a minute.
- With the Autopilot AI touch-up, only the minute job runs it, so a few products are done each minute.
- Shopify and WooCommerce shops are read in big lists. Other websites are read product page by product page, so they are slower.
Good to know
- "The website is busy (…); trying again in a minute." The old website asked us to slow down (429), had a server error (5xx) or did not answer. The import keeps its place and tries again on the next step. You do not need to do anything.
- After about 15 tries with no answer, the import gives up on that part. If it was the products, the import ends as Failed with "The website kept refusing: …". If it was categories, pages or blog posts, that part is passed over and the rest goes on.
- How many products is reached → the import finishes. Choose a bigger number (or All) and run it again; nothing is doubled.
- Only one import runs at a time in a shop.
- A shop that is on hold does not move on until it is open again.
Common problems
- Failed — "The website kept refusing" or "The website stopped answering". Wait a while, then press Check the website and start again. Products already imported are not doubled; tick Only new products to bring just the rest.
- The yellow note "Your package's product limit was reached". New products stop at your package's limit and the rest are left out with "package limit". Upgrade your package, then run the import again.
- Many products under Left out. Look at the note on each line: "no price", "no name", "already in the store" (Only new products or Leave them as they are) or "package limit".
- "No products were found on this website." The shop may be behind a password page. Open it to visitors first; a password-protected shop cannot be read.
- "Another import is running." Wait for it to finish, or press Stop on it first.
- "Too many checks in a short time." Wait a few minutes and press Check the website again.
Related
Still need help?
Ask in our Facebook group — the team and other shop owners answer there.
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