To bring ad messages and spend into your Sales team, you need an access token from Meta with the ads_read permission. The steadiest way is a "system user" token from your Meta Business settings. Paste it on the Facebook Ads page and press Save and check.
Where to find it
Admin › ERP › Sales Department › Sales team (সেলস বিভাগ › সেলস টিম), then the Facebook Ads button. Only the store owner (Super Admin) sees this button, because it shows what the ads cost.
Step by step
- Open Meta Business settings for the business that owns your ad accounts.
- Go to System users and add one (for example "Rangdhanu reports").
- Give that system user access to your ad accounts. Permission to see the ad account's reports is enough.
- Choose Generate token for the system user. Pick an app of your business (make one first if you have none).
- Tick the permission ads_read. If Meta lets you choose how long the token lasts, choose the longest, so it does not stop working.
- Copy the token.
- In the panel, open Sales team › Facebook Ads and paste it in Access token.
- Ad account IDs: leave it empty to use every ad account the token can see, or type the ones you want, separated by commas. The number alone or with act_ in front both work.
- Press Save and check. The message lists the ad accounts the token sees.
- Make sure each ad's name, or its ad set or campaign name, holds the page code as a separate word, for example RF - Eid panjabi or [RF] winter.
Good to know
- Read only. The panel uses the token only to read ad reports. It cannot change ads or spend money. It is stored encrypted for your shop.
- Where to find an ad account ID: Ads Manager shows it next to the account's name in the account list.
- Every hour the last 3 days are read again by themselves. Press Bring messages now to read up to the last 3 months at once.
- Page codes are the codes of your sales pages in the Sales team. Ads with no code in their names show under Ads with no page code in the name.
- A token from your own personal login usually expires after a while. A system user token is made for a link that keeps running.
- Disconnect removes the token. Messages already brought in stay.
Common problems
- "Facebook did not accept this token: …" The token is wrong, expired, or was made without ads_read. Make a new one.
- The token sees 0 ad accounts. The system user was not given the ad accounts (step 3). Add them, then press Save and check again.
- "Last try failed: …" shows on the page. Often the token has expired. Paste a new one and press Save and check.
Related
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