To change one order's status, click its status badge in the Website orders list, pick the new status and press Update. The order then moves to that status's list.
Where to find it
Admin › Online store › Website orders, then any status list (for example All orders or Pending). The store owner can always do this. Staff need the Website orders tick in Users & logins.
Step by step
- Go to Admin › Online store › Website orders › All orders (or the status list the order is in).
- Find the order. Use the search box if the list is long.
- Click the badge in its Status column (for example pending). A box opens: "Order Status Update invoice #…".
- Choose the new status from the list.
- Press Update.
What a change does
- Stock goes back when you move an order from a live status (Pending, Processing, Ready to Delivery, On Courier, On Hold, Complete, Incomplete) to Cancelled, Return or Fake.
- Stock is taken again when you move it back from Cancelled, Return or Fake to a live status.
- Facebook Purchase: for an order placed on your shop, with Facebook Pixel & CAPI set up, the Purchase event is sent once, when the order qualifies. For cash on delivery that depends on your setting: when the order is placed, at Processing, or at Complete. Cancelled, returned, fake, on-hold and incomplete orders never count.
- No SMS is sent to the customer when the status changes.
- The customer's order numbers in the CRM update by themselves.
Good to know
- The badge shows the status's short name, for example ready_to_delivery, courier (On Courier) or cancell (Cancelled).
- Some changes happen by themselves: printing a Processing order moves it to On Courier, and booking it with Steadfast, Pathao or RedX from the list moves it to On Courier too.
- For many orders at once, use Status Change instead (see the related answer). That one does not move stock.
- Change the status from the badge, not from the Order Status field on the edit screen: only the badge gives stock back or takes it again.
Common problems
- The stock did not come back after cancelling. The status was changed with Status Change or on the edit screen. Fix the stock in Products › Stock.
- An order disappeared from Pending. It was confirmed, printed or sent to the courier. Look in All orders or search for it.
Related
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