eCommerce Autopilot
Why Autopilot Autopilot AI Features Review Pricing Our Clients
Start Free

How do I send an SMS to a group of my customers from AI Marketing?

09 Nov 2026 2 min read বাংলায় পড়ুন

Open AI Marketing › Send to customers, choose who gets it, write the SMS (or press Write it with AI for this group) and press Send SMS. It goes out through your store's own SMS account, about 60 numbers a minute, and its clicks and orders show under Results.

Where to find it

Admin › Autopilot AI › AI Marketing › Send to customers, for the store owner, the Admin, the Marketing Manager and a Manager given the AI Marketing (Autopilot AI) feature. Your SMS account must be set up first in Marketing channels › SMS; until then the tab shows a link to it.

Step by step

  1. In Customer group pick All customers or a group: VIP, Repeat, New, Inactive, Abandoned checkout or Chat leads.
  2. If you like, narrow it with Only those who bought (optional) (one product) and District (optional), for example "Dhaka".
  3. Check People who will get it. The number changes as you choose.
  4. Write the SMS in SMS text, or press Write it with AI for this group. Below the box you see the characters and how many SMS it makes.
  5. Add a Campaign name (optional), for example "Rangdhanu winter shawls".
  6. Press Send SMS and confirm.

You can also start from Today's plan or the Write tab: Send this SMS brings the text here.

Good to know

  • Who is in the list: mobile numbers in CRM › Customers, Bangladeshi mobiles only. Customers who wrote STOP are always left out.
  • {name} in the text becomes the customer's first name: "Hi {name}, new shawls are in…".
  • One tracked link. Your product link becomes a short link like /go/CODE. If the text has no link, a short link to your shop is added at the end.
  • It uses your SMS balance. A Bangla SMS holds 70 characters, an English one 160; a longer text is sent as more than one SMS.
  • At most 20,000 people at a time. For a bigger group, narrow it.
  • Stop it any time: in Results, press Stop on a campaign that is still sending. Numbers not sent yet will not get it.
  • WhatsApp to many customers needs a Meta-approved template; use WhatsApp campaigns for that.

Common problems

  • "Nobody in this group has a mobile number." Pick a bigger group or remove the product / district filter.
  • The Send SMS button is grey. Set up your SMS account in Marketing channels › SMS first.
  • Some numbers show as failed. Check your SMS balance and your SMS company's panel.
Still need help? Ask in our Facebook group — the team and other shop owners answer there.
Ask the community →

Related answers