The seller coach is a card on Inbox performance. Press Coach and Autopilot AI reads a seller's chats from the last 7 days, then says what they do well, the biggest thing to fix, and the better reply they could have sent.
Where to find it
Admin › CRM › Inbox › Inbox performance (সিআরএম › ইনবক্স › ইনবক্স পারফরম্যান্স), the ✨ Seller coach card (সেলার কোচ).
- A seller with Inbox — own chats coaches only themselves.
- The owner and people with Inbox — every chat pick any seller from the list next to Coach.
The inbox is for Premium stores, so the coach is too.
Step by step
- Open Inbox performance.
- If you see every seller, pick one from the list.
- Press Coach (পরামর্শ নিন). It shows Reading the chats… it takes 20–50 seconds.
- Read the advice in the card.
How it works
The AI takes up to 12 chats of that seller where the customer wrote in the last 7 days. Chats that did not end in an order come first, because that is where sales are lost. It sees how long each answer took and which messages were never answered. Automatic replies are marked as automatic.
Customers' phone numbers and e-mails are replaced with "[number]" before the AI reads anything.
The advice has three parts:
- 2–3 lines: what the seller does well and the biggest thing to fix;
- for up to 5 chats: what happened and the exact better reply, using only your shop's real facts;
- 3 short rules for this seller.
Example: at Rangdhanu Fashion, the coach may point out that a customer asked the price and waited 2 hours, and suggest a reply with the price and a push to order.
Good to know
- The 7 days do not follow the report's dates. The coach always reads the last 7 days.
- Language: the advice comes in Bangla when your panel is in Bangla, otherwise in English.
- Nothing changes in the chats. It only gives advice.
- Cost: each coaching counts under "Comment replies & seller coach" in AI Usage & bills.
Common problems
- "No chats of this seller in the last 7 days." The seller had no customer messages in that time. Try again later or pick another seller.
- "The AI did not answer. Try again in a minute." Wait and press Coach again. If it keeps happening, see Autopilot AI is not working.