Open Requests & messages. Everything the number counts is listed first in the box New for you, whatever tab you are on. Often the new thing is a reply to something you sent yourself, which lives under Sent by me, not To me.
Where to find it
Admin › My workspace › Requests & messages (আবেদন ও মেসেজ). On a phone it is Messages in the bar at the bottom. Every login in the store has it.
How it works
The number next to Requests & messages (and on Messages, and the card on My Dashboard) counts two kinds of things you have not opened since they last changed:
- requests and messages sent to you, or to your role (for example All Admins), by someone else;
- your own requests and messages that someone else has replied to.
At the top of the page, New for you lists these items, newest first:
- An item sent to you shows its type (for example Leave request) and From with the sender's name.
- A reply to your own item shows New reply, "to what you sent", and who you sent it to.
The Sent by me tab also says how many new replies it holds, for example Sent by me (1 new).
Example: at Rangdhanu Fashion, Rina asked for an advance. The owner wrote back "Come to the office at 5". Rina's Messages shows 1. The To me tab is empty, but New for you shows New reply on her advance request.
Good to know
- Opening an item clears it. Once you open it, it leaves New for you and the number goes down.
- A new answer brings it back. When someone replies again, the item counts as new again.
- Your own sends do not count. A message or reply you wrote yourself never adds to the number.
- Unread rows are shaded in the lists below, so you can spot them on any tab.
- The box shows up to 20 items. Open some, and older ones appear.
Common problems
- The number does not go down. Open each item in New for you. Looking at the list alone does not mark anything read.
- Something sent to my role is missing. Check that your job role matches, for example Admin. Messages to All Managers go only to Managers.