Open the comment's chat in the Inbox and press hide from post under the comment. The comment is hidden on your post, and you can bring it back any time with show again.
Where to find it
Admin › CRM › Inbox, then open the comment chat (press Post comments above the list to see only comments).
The seller who has the chat can hide its comments. People with Inbox — every chat can hide comments in any chat.
Step by step
- Open the comment chat.
- Find the comment you want to hide. Under it, next to the time, press hide from post.
- The comment now shows "hidden from the post" in the chat.
- To bring it back, press show again under the same comment.
How it works
- Hiding is done on the post itself, through your connected Facebook page or Instagram account.
- The comment is not deleted. It stays in the Inbox chat, so your team can still read it.
- Hiding does not change the chat's status or seller. Close it with a status if nothing more is needed.
- Each comment is hidden on its own. If one person wrote several, hide each one you want gone.
Good to know
- Hiding is a good fit for rude words, spam links or a competitor's advertising under your post.
- If the customer deletes their own comment, the chat shows "deleted by the customer" and there is nothing to hide.
- Your own page's answers are not hidden this way. Only customer comments have the link.
Common problems
- "Facebook did not do it: …" Facebook refused. The text after it gives Facebook's reason. If it is about the page's token or permissions, ask whoever manages Inbox settings to check the page's connection.
- There is no hide link. The chat is a normal message, not a comment; or the comment was deleted by the customer; or the chat belongs to another seller and you do not have Inbox — every chat.
Related
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